Refund Policy

This policy describes when and how you can request a refund for a purchase made on HackTheKnowledge. It is a voluntary guarantee offered in addition to the rights granted to you by consumer protection law; it never replaces or limits them.

1. 14-day money-back guarantee

We are confident in the quality of our courses. If for any reason you are not satisfied, you may request a full refund within 14 days of purchase, provided you meet the eligibility criteria in section 2 (including the 20% consumption threshold).

2. Eligibility for a refund

You are eligible for a refund if all of the following apply:

• Your refund request is submitted within 14 days of the initial purchase.
• Your lesson progress percentage for the purchased course is below 20%. We calculate this as (number of published lessons you have completed ÷ total published lessons in that course) × 100, rounded to the nearest whole percent, as shown in your student dashboard (account area / course progress).
• You have not completed the HTK certificate path for that course, i.e. you have not completed all published lessons and all required labs. Once you are eligible for the HTK certificate for that course, the purchase is no longer refundable under this policy.

Not eligible: if your lesson progress is 20% or higher, if you have completed the certificate path (all lessons and labs), or if your request falls outside the 14-day window. See the exceptions in section 6.

3. How to request a refund

Primary method: sign in and go to My Account → Orders. Each paid order shows your order ID, the automated eligibility checks (14-day window, lesson percentage, certificate path) and a Request refund button. Submitting creates a ticket for our team with a snapshot of those figures at the time of your request.

Alternative: email support@hacktheknowledge.com with your registered email address, order ID and course name.

We will review your request within 2-3 business days and, if approved, process the refund to your original payment method via Stripe. The automated checks are an objective calculation presented to a human reviewer; the final decision is always made by a person.

4. Processing time

Once approved, the refund is issued immediately via Stripe. How long it takes to appear in your account depends on your bank or payment provider, typically 5 to 10 business days.

5. Bundle purchases

If you have purchased a Complete Learning Path (bundle), the 20% threshold applies per course included in the bundle. We may offer a partial refund for the courses that remain below 20% progress and meet the criteria in section 2. Contact us to discuss your specific situation.

6. Exceptions

A refund may be declined or adjusted where:

• The request is submitted more than 14 days after purchase.
• Lesson progress is 20% or more, or the HTK certificate path for the course has been completed.
• The purchase was made with fraudulent or unauthorised payment methods.
• Multiple previous refunds have already been granted from the same account, where this indicates abuse of this guarantee.

7. Account access after a refund

Once a refund has been processed, your access to the relevant course will be revoked: you will no longer be able to view the materials, launch labs or take the exams for that course.

8. Your statutory consumer rights

This guarantee is voluntary and does not limit the rights you hold as a consumer under Spanish Royal Legislative Decree 1/2007 approving the consolidated text of the General Law for the Defence of Consumers and Users, including the statutory guarantee of conformity for digital content.

As regards the right of withdrawal: because this is digital content supplied immediately, at the moment of purchase you expressly consent to performance beginning at once, which entails the loss of the right of withdrawal under art. 103(m) of that consolidated text. The 14-day guarantee described in this policy is offered precisely to go beyond that regime.

If you disagree with our decision, you may turn to the consumer protection bodies of your region or to the European online dispute resolution platform at ec.europa.eu/consumers/odr.

9. Questions

• Email: support@hacktheknowledge.com
• Response time: 2-3 business days