Get in touch with HTK
We're here for courses, labs, billing questions, and partnership enquiries.
We aim to respond within 1-3 business days.
Course & Lab Questions
Ask about prerequisites, difficulty levels, time requirements, and technical setup.
Billing & Account Support
Refund requests, license questions, certificate issues, or payment problems.
We're here to help
We aim to respond within 1-3 business days. For account or access issues, include your Order ID and the course or path name.
- Email:support@hacktheknowledge.com
- Response time:1-3 business days
We aim to respond within 1-3 business days
No bots — a real person reads and replies.
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Send us a message
Account / access issue? Include your Order ID and course name.
Contact Frequently Asked Questions
Fast answers for support, billing, and partnership questions.
Our target is to respond within 1-3 business days.
Please include your Order ID, the purchased course/path name, and a short description of the issue so we can resolve it quickly.
Yes. Use the contact form and select Partnership / B2B as the topic. Include your company context and what kind of collaboration you need.
Students with Complete Path access can use the private Discord community to ask instructors and peers technical questions in real time.
Use My Account → Orders and click Request refund (shows eligibility automatically). Alternatively, email support with your Order ID. See the Refund Policy for conditions.
Check your email for the purchase confirmation. If the issue persists, contact us with your Order ID and the specific course/lab name so we can investigate.
Certificates are available in your account dashboard after you complete all required course validations. If your certificate is missing, contact support with your course details.
Yes. Stripe automatically generates invoices. If you need a specific format or VAT details added, reach out through the contact form with your company information.