Privacy Policy

1. Introduction

HackTheKnowledge ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

We may collect information about you in a variety of ways, including:

• Account Information: name, email address, password, phone number, profile picture
• Payment Information: billing address, payment method (processed securely via Stripe)
• Learning Data: course progress, lab sessions, exam scores, certificates earned
• Device Information: IP address, browser type, device type, operating system
• Communication Data: emails, messages sent through our support system
• Cookies & Analytics: usage patterns, session information via Google Analytics and Plausible

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing, maintaining, and improving our services
• Processing payments and sending transaction confirmations
• Creating and managing your user account
• Tracking your learning progress and issuing certificates
• Responding to your inquiries and providing customer support
• Analyzing usage patterns to improve user experience
• Complying with legal obligations
• Preventing fraud and ensuring platform security

4. Data Sharing & Disclosure

We do not sell your personal information. We may share your data with:

• Stripe: payment processor (subject to Stripe's privacy policy)
• Discord: if you connect your account for community access
• Analytics Providers: Google Analytics and Plausible (anonymized data only)
• Legal Authorities: if required by law or to protect our rights

5. Data Retention

We retain your personal information for as long as necessary to provide our services. You can request deletion of your account and associated data at any time by contacting support@hacktheknowledge.com.

6. Security

We implement industry-standard security measures including HTTPS encryption, secure password hashing, and regular security audits. However, no transmission over the internet is completely secure. We recommend using strong passwords and enabling two-factor authentication if available.

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Data portability

To exercise these rights, contact support@hacktheknowledge.com.

8. Contact Us

If you have questions about this Privacy Policy, please contact us at: