Question 1

How long does support usually take to respond?

Accepted Answer

Our target is within 48 business hours. Most tickets are handled faster during weekday support windows (Mon–Fri, 10:00–18:00 CET).

Question 2

What information should I include for billing or access issues?

Accepted Answer

Please include your Order ID, the purchased course/path name, and a short description of the issue so we can resolve it quickly.

Question 3

Can I contact you for partnerships or team training?

Accepted Answer

Yes. Use the contact form and select Partnership / B2B as the topic. Include your company context and what kind of collaboration you need.

Question 4

Where can I get immediate guidance while learning?

Accepted Answer

Students with Complete Path access can use the private Discord community to ask instructors and peers technical questions in real time.

Question 5

How do I request a refund?

Accepted Answer

Send a message through the contact form within 14 days of purchase, including your Order ID. Our team will review and process the refund per our refund policy.

Question 6

I can't access my course or lab after purchase. What should I do?

Accepted Answer

Check your email for the purchase confirmation. If the issue persists, contact us with your Order ID and the specific course/lab name so we can investigate.

Question 7

How do I download or verify my HTK certificate?

Accepted Answer

Certificates are available in your account dashboard after you complete all required course validations. If your certificate is missing, contact support with your course details.

Question 8

Do you offer invoices for companies or self-employed professionals?

Accepted Answer

Yes. Stripe automatically generates invoices. If you need a specific format or VAT details added, reach out through the contact form with your company information.

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